Slide 1: ANGER MANAGEMENT IN THE WORKFORCE Presented by: Phil Boscarino Shane Ellison Nick Griffin Trevor Moore Jas Sohal
Slide 2: WHY WE NEED TO MANAGE IT  Work place violence is reaching an epidemic levels. have shown show that in some places work place violence has increased. http://youtube.com/watch? v=rJ8SefiNEcs  Studies 
Slide 3: WHY WE NEED TO MANAGE IT  Homicide is the third leading cause of death at work. place violence is costing businesses untold millions of dollars in losses due to sick leave and absenteeism.  Work
Slide 4: OVERVIEW  How to Identify Anger How to Control Anger How to Resolve Anger How to Prevent Anger Summary    
Slide 5: HOW TO IDENTIFY ANGER
Slide 6: ANGER IN GENERAL  “An emotional state that varies in intensity from mild irritation to intense fury and rage." -Charles Spielberger, PhD, a psychologist who specializes in the study of anger. is a human emotion. is everywhere!  Anger  Anger  -School, work, driving, shopping, home and at WORK
Slide 7: ANGER IN GENERAL CONT’D…  Caused by external/internal events  Different   ranges of anger Mild to explosive Jerry Deffenbacher, PhD, a psychologist who specializes in anger management get rid of anger But you can manage it!  Can’t 
Slide 8: STEPS TO IDENTIFY ANGER As Managers  Identify  who is truly angry Is it really anger? why they are angry Identify anger triggers Anger in/out  Identify  
Slide 9: STEPS CONT’D  Identify  your own anger symptoms Listen to yourself and what you say. when to take action  Identify  Will it pass? Is it temporary?
Slide 10: STEPS CONT’D Helping Employees  Encourage  Help  Turn anger workshops them realize that it is controllable anger into positive actions
Slide 11: DIFFERENT TYPES OF ANGER  Various  types of anger styles Habitual, mood-altering, righteous, intentional…  First step in managing anger is identifying which anger you or your employees may have.
Slide 12: 5 COMMON TYPES OF ANGER  1.  2. Hidden Anger  People are angry but they choose to hide it Sneaky Anger  Use sneaky techiniques to express their anger Always have the “out to get me” mindset Random spurts of anger that can be triggered at a moments notice Workers who feel insecure and thus lash out trying to cover up imperfections  3.  4. Paranoid Anger  Explosive Anger   5. Shame Based Anger 
Slide 13: ANGER, HOSTILITY AND AGGRESSION  Hostility anger and Aggression spawn from  Identify between the three to successfully help employees Help employees 
Slide 14: HOW TO CONTROL ANGER
Slide 15: CONTROLLING ANGER  Indentifying anger  Steps for yourself  Strategies for others
Slide 16: IDENTIFYING ANGER  What  Why  How makes you angry? are you angry? does it affect you? happens  Anger
Slide 17: SIMPLE STEPS FOR YOURSELF  Reframe  Listen  Calm self-talk non defensively yourself  Distractions
Slide 18: STRATEGIES FOR OTHERS  Be asymmetrical the other person  Validate  Listen actively consequences  Establish  Act immediately
Slide 19: HOW TO RESOLVE ANGER?
Slide 20: RESOLVING ANGER  “Winning a conflict means getting the outcome 'you' want regardless of what the 'other' person wants” (Cohen, 2002, 339). Much better than winning a conflict at work is resolving it. 
Slide 21: RESOLVING ANGER “Too often, we deal with conflict by simply suppressing or ignoring it. Dealing with conflict openly and directly is key to building a successful organization” (Dana, 2001, 132).
Slide 22: CONFLICT  Destructive  Destructive conflict is toxic to relationships and hurts people and organizations.  Creative  Creative conflict helps us come to better solutions and create innovations.
Slide 23: STEPS TO RESOLVE  1) Realize that conflicts are inevitable at work. 2) Identify and handle conflicts sooner rather than later. 3) Suggest an invite. 4) Define an objective. 5) Observe the situation. 6) Request. 7) Apologize & Appreciate.      
Slide 24: HOW TO PREVENT ANGER
Slide 25: TECHNIQUES  Therapeutic  Breathing  Yoga
Slide 26: THERAPEUTIC  Proper  Daily  Good Diet Exercise Amount of Sleep
Slide 27: BREATHING  It is a simple and fast way to reduce and prevent stress. best breathing exercise is the rolling breathing exercise.  The
Slide 28: YOGA  One of the most common used technique to reduce and prevent anger is yoga. is a combination of meditation and exercise that helps you improve flexibility and breathing, decrease stress, and maintain health (Oken, 2004). are available anywhere at any  Yoga  Classes time.
Slide 29: SUMMARY  http://youtube.com/watch?v=PDDkz28mQvg