Slide 1: Rapid Deployment of SAP EP 6.0 & SAP BW using SAP Best Practices: Powered by SAP NetWeaver Luke Pfaffinger Director of IT, Capstone Turbine
Slide 2: Who is Capstone Turbine? Overview of Capstone ’s Implementation Details Critical Factors in Capstone's IT success How SAP NetWeaver Supports Capstone's Management Direction
Slide 3: About Capstone Turbine “The (Capstone Turbine) microturbine project will create energy from an innovative source and help reduce pollution.” “LADWP is proud of this power plant. It shows that thinking outside conventional standards can bring about creative ideas to help us deal with both energy and ecological issues.” Innovation in Energy… Winner of Financial Times Energy’s 2000 Global Engergy Award for ‘Most Innovative Commercial Technology’, Capstone Turbine is a leading producer of low-emmision microturbine systems since 1993.  Capstone MicroTurbine systems serve, among others, the following applications:     Hybrid electric vehicles (HEVs): onboard generation Resource recovery: converting oilfield, landfill and sewage waste gases into electricity Micro-cogeneration: combined heat/power/chilling solutions The 9s market: power quality and reliability Company statistics  Today, Capstone Turbine has 300 employees  Serving North and South America, Europe, Africa and Asian markets  Headquarters in Chatsworth, CA Key market challenges David Wiggs General Manager, Los Angeles Dept. Of Water and Power  SAP AG 2004, SAP TechEd / SDN201  Expanding a global distribution channel  Identifying and developing new revenue streams
Slide 4: Capstone’s SAP IT Landscape mySAP customer since 1998 Solutions Deployed: 1998 – SAP R/3 4.0b 2000 – Upgrade to SAP R/3 4.5b 2003 – Upgrade to SAP R/3 4.7  Upgraded from Core R/3 to Business Suite License mySAP CRM 4.0 SAP Enterprise Portal 6.0 SAP BW 3.2    Communities 2004 – Database MaxDB MS SQL Server Executives Employees Platform Operating System Microsoft SAP NetWeaver Enterprise Portal Business Information Warehouse Web Application Server Compaq Proliant Applications Hardware: SAP R/3 mySAP CRM mySAP SCM  SAP AG 2004, SAP TechEd / SDN201
Slide 5: Business Drivers that led Capstone to select SAP 1997 – Needed a solution that would grow with the company  New company with an innovative energy solution  Plans for future international presence  Targeting a path for growth Impact on IT  Need to leverage tools and accelerators  Adopt best practices in both business processes and IT projects  Use Preconfigured Client (PCC) from SAP Labs team to control scope and rollout solution quickly  Involve business owners early and plan for change management  SAP AG 2004, SAP TechEd / SDN201
Slide 6: Changing economy leads to new requirements Why did the IT Landscape need to evolve?  New Management Team Driving Additional Business Requirements  Capstone needed to provide better and more accessible analytics to managers with an intuitive interface  IT needed to support upcoming sales, marketing and service initiatives  Capstone intends to use BI to analyze KPI’s based on criteria that is not easily available in R/3 and other Business Suite Components  For example: On Time Delivery; Sales Backlog; Supplier Evaluation Why we choose to upgrade to Business Suite  Delivered key functionality from SAP NetWeaver and mySAP SCM to meet new management goals  No need to develop integration with 3rd party products (SAP is IT Core Competency)  Availability of SAP Best Practices for:  Business Intelligence Portal  Enterprise  CRM  SAP AG 2004, SAP TechEd / SDN201 and SCM
Slide 7: Goals of Capstone’s 2004 Projects Integrate and merge all transactional data into one repository Make information actionable  (For example A/R Balance during training) Measure growth of the business Measure customer retention Measure manufacturing strategy Breakdown barriers to departmental data (remove the Key holder dynamic) Out of the box seamless integration Future Phases will Empower employees, suppliers and partners  SAP AG 2004, SAP TechEd / SDN201
Slide 8: Who is Capstone Turbine? Overview of Capstone ’s Implementation Details Critical Factors in Capstone's IT success How SAP NetWeaver Supports Capstone's Management Direction
Slide 9: Scope: BI Scenarios Current Scope SAP R/3-based scenarios  Accounts Receivable Analysis  Accounts Payable Analysis  General Ledger Analysis  Asset Accounting Analysis  Cost Center Accounting Analysis  Product Cost Controlling Analysis  Sales Analysis  Cross-Functional Analysis: Financial and Sales Data  Purchasing Analysis  Manufacturing Analysis  Inventory Analysis  Billing Booking Backlog Analysis Customer Relationship Management  CRM Lead Analysis  CRM Opportunities Analysis  CRM Activities Analysis  CRM Sales Pipeline Analysis  SAP AG 2004, SAP TechEd / SDN201 Future Scope: Customer Relationship Management  CRM Customer Interaction Center (CIC) Analysis Supply Chain Management  Demand Planning Analysis  APO Resource and Operation Data Analysis Product Lifecycle Management  Configuration Management Analysis mySAP HCM analytics  Cross-Application Time Sheet  Time Management - Time and Labor  Personnel Development Qualifications  Travel Management - Travel Expenses
Slide 10: Scope: SAP Enterprise Portal 6.0 SP2 Live:  Custom Dashboard Overview  Exec Cockpit: Sales  Exec Cockpit: Financials  Exec Cockpit: Inventory  Exec Cockpit: Production  CEO Future Phases:  Employee Self-Service  Manager Self-Service  More custom Dashboards  Alerts / notifications  SAP AG 2004, SAP TechEd / SDN201
Slide 11: Scope: mySAP CRM Marketing  Inbound Lead Management  Outbound Lead Management Sales     Opportunity Management Activity Management Interaction Center: Telesales Inbound Interaction Center: Telesales Outbound Service  Interaction Center: Information Help Desk  Interaction Center: Customer Service & Support  Service Order Handling  Interaction Center: Complaints  Complaint Processing SAP Best Practices for CRM – V1.40 is based on SAP CRM 4.0  SAP AG 2004, SAP TechEd / SDN201
Slide 12: Sample: Enterprise Portal  SAP AG 2004, SAP TechEd / SDN201
Slide 13: Sample: Enterprise Portal  SAP AG 2004, SAP TechEd / SDN201
Slide 14: Sample: Enterprise Portal  SAP AG 2004, SAP TechEd / SDN201
Slide 15: Sample: Enterprise Portal  SAP AG 2004, SAP TechEd / SDN201
Slide 16: Who is Capstone Turbine? Overview of Capstone ’s Implementation Details Critical Factors in Capstone's IT success How SAP NetWeaver Supports Capstone's Management Direction
Slide 17: Reducing Cost and IT Overhead Leverage SAP Tools MCOD multiple systems one database  Reduction of hardware by 40%  Lower administrative overhead by minimizing number of databases Reducing Licensing Cost Migration from MS SQL to SAP’s MaxDB  Lower administrative overhead  Supported by SAP  License is covered by SAP Licensing Agreement  SAP AG 2004, SAP TechEd / SDN201
Slide 18: Leverage Portal KM in Implementation Work Instructions Capstone-Specific Documents Embedded in User Interface  Quick links to Process documentation from common interface  Revision Control  Easy navigation eLearning Homegrown Content Available in the Portal  Quick multimedia refreshers 2-5 min  Easy to publish and update as needed  Empowering Super Users  SAP AG 2004, SAP TechEd / SDN201
Slide 19: Security Single Sign-on Portal is integrated with Active Directory  Users login to the portal once with network ID and password  Fewer passwords to remember  Instant access to all authorized backend systems Role-based Authorization Limited number of Functional Roles  Aggregate transactions from multiple backend systems  Combining WinGui Transactions, Business Package content and Web Reports  Access to all appropriate reports  Quick links to work instructions and eLearning material  SAP AG 2004, SAP TechEd / SDN201
Slide 20: SAP Best Practice Guides Significant Reduction in Project Timeline Quick Prototyping  Implementation Guides and BC Sets  Work Instructions  Process Flows  “It’s all there!” Control of Scope Limited initial implementation to documented processes  Quickly implement the baseline processes  Use the Process Flows and Scenario Descriptions to identify appropriate building blocks  Future projects to build on success of baseline  SAP AG 2004, SAP TechEd / SDN201
Slide 21: Project timeline SAP BW Project Metrics  Internal man days – 40  Consulting man days – 0  Elapsed time – 3 Months SAP Enterprise Portal Project Metrics  Internal man days – 21  Consulting man days – 0  Elapsed time – 3 Months  Man days associated with creating dashboards – 15  SAP AG 2004, SAP TechEd / SDN201
Slide 22: Lessons Learned  The technical landscape can be the biggest challenge  Data Replication; Characteristics; ODS. environment  MCOD  Fiscal year variant vs Calendar year  Leverage the SAP Developer Network (SDN)  Start Small and build from there  Visual graphs and maps add appeal  SAP Best Practices!!!  SAP AG 2004, SAP TechEd / SDN201
Slide 23: Who is Capstone Turbine? Overview of Capstone ’s SAP Implementation History Critical Factors in Capstone's IT success How SAP NetWeaver Supports Capstone's Management Direction
Slide 24: Key Benefits  Ability to report seamlessly across SAP applications  Tons of preconfigured reports with minimal changes where ready to use  Improved reporting performance compared to SAP R/3  Billing Booking Backlog  Reduced end-user training  Single sign-on  Role authorizations from LDAP  Consistent look and feel for all reports  Portal iView integration was a snap  SAP AG 2004, SAP TechEd / SDN201
Slide 25: What Capstone‘s managers are saying about their dashboards  “I intend to make this part of my daily routine” “We want more” “When will everybody have access to this data” “Having immediate access to data to allow for analysis like this is the data warehouse’s main objective. THIS EMPOWERMENT IS AWESOME!”  “This enables us to get the information we want from SAP when we want it and to the level of detail we need.”  SAP AG 2004, SAP TechEd / SDN201
Slide 26: Moving Forward…  Tailor and rollout Director Level Cockpits  Enhance Super User Analytics Communities Management Employees Platform SAP NetWeaver Enterprise Portal Business Information Warehouse Web Application Server  Evaluate SAP XI for additional channels of Partner communication Applications SAP R/3 mySAP CRM mySAP SCM  Deploy APO to enhance operational excellence and minimize purchased material costs  Expand additional scenarios for Customer Service  SAP AG 2004, SAP TechEd / SDN201
Slide 27: A Planned Value Roadmap to the ESA Vision High e lu a V We areSeamless information exchange here with Business Partners Evaluate SAP XI Automated and real-time information with key Partners Ability to Change your Business Extend use of SAP solutions to meet sales & process optimization goals Expand use of CRM and SCM scenarios Drive revenue through clear picture of customers, identify new revenue streams, and optimize business processes Internal-Facing Portal Implement Portal Access to key analytics - Enable intuitive and actionable insight with access to analytics via SAP NetWeaver solutions d Process Integration upgrade SAP R/3 Deploy and tailor SAP Best Practices through use of predefined business scenarios for the enterprise Low Applications & Application Services Platform Integration  SAP AG 2004, SAP TechEd / SDN201 High
Slide 28: SAP Developer Network Look for SAP TechEd ’04 presentations and videos on the SAP Developer Network. Coming in December. http://www.sdn.sap.com/  SAP AG 2004, SAP TechEd / SDN201
Slide 29: Questions? Q&A  SAP AG 2004, SAP TechEd / SDN201
Slide 30: Feedback Please complete your session evaluation. Be courteous — deposit your trash, and do not take the handouts for the following session. Thank You !  SAP AG 2004, SAP TechEd / SDN201
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