fish's picture From fish rss RSS  subscribe Subscribe

10 Questions for Google App from Microsoft 



Microsoft has been noticeably quiet whenever we bloggers/press folk ask them for comments on Google various announcements. Today’s CapGemini-Google partnership to sell Google Apps Premier Edition (GAPE) must have struck a nerve, as Microsoft sent out a lengthy and unsolicited response on the deal.
Here’s what Microsoft said via an emailed statement, attributable to a “corporate spokesperson:
 
Tags:  Google  Capgemini  Customer  Microsoft  Enterprise 
Views:  505
Downloads:  1
Published:  September 13, 2007
 
0
save to favorite
ask author to add audio Ask author to add audio
Share plick with friends Share
mark as inappropriate Mark as inappropriate
 
Related Plicks
Teleconference ISVs: Are You Dancing In The Right Ecosystem?

Teleconference ISVs: Are You Dancing In The Right Ecosystem?

From: lvgangqiang
Views: 966 Comments: 0
The software market is entering a war of ecosystems. Choose wisely to find win-win relationships, synergistic programs, and clear metrics.

 
Web 2.0

Web 2.0

From: anon-2329
Views: 12845 Comments: 0

 
Atlas - AJAX Programming for the.NET 2.0 Framework

Atlas - AJAX Programming for the.NET 2.0 Framework

From: gavi
Views: 1803 Comments: 1
Atlas:
Defined, Business Value, Requirements
Architecture: Client-Side, Server-Side
Demonstrations
Wrap-Up
Questions & Answe (more)

 
Windows Vista Networking Enhancements

Windows Vista Networking Enhancements

From: gavi
Views: 1611 Comments: 0
The Internet is the network
Logically zoned through policy
Access controlled by identity and health
All communications authenticated
Traffic manage (more)

 
Microsoft .Net vs. J2EE

Microsoft .Net vs. J2EE

From: emily
Views: 2487 Comments: 0

 
Enterprise Search Technical Drilldown in Microsoft Office SharePoint Server 2007

Enterprise Search Technical Drilldown in Microsoft Office SharePoint Server 2007

From: gavi
Views: 4356 Comments: 0
Relevant results every time
Across all types of business content
Scalable and manageable deployments
Search as an enterprise service
Consistent syste (more)

 
See all 
 
More from this user
Top Nielsen/NetRatings Web site lists

Top Nielsen/NetRatings Web site lists

From: fish
Views: 1061
Comments: 0

 Top 10 Online Display Advertisers

Top 10 Online Display Advertisers

From: fish
Views: 2022
Comments: 0

Nielsen//NetRatings Top 10 Web Sites

Nielsen//NetRatings Top 10 Web Sites

From: fish
Views: 1691
Comments: 0

Model Fusion=AOP=Feature Interaction

Model Fusion=AOP=Feature Interaction

From: fish
Views: 775
Comments: 0

Knowledge NHSl PART1 Final Jan 2005

Knowledge NHSl PART1 Final Jan 2005

From: fish
Views: 1168
Comments: 0

KM Martyn Laycock Knowledge Management I 2001

KM Martyn Laycock Knowledge Management I 2001

From: fish
Views: 1110
Comments: 0

See all 
 
 
 URL:          AddThis Social Bookmark Button
Embed Thin Player: (fits in most blogs)
Embed Full Player :
 
 

Name

Email (will NOT be shown to other users)

 

 
 
Comments:
 
 
Notes:
 
 
Slide 1: Microsoft has been noticeably quiet whenever we bloggers/press folk ask them for comments on Google various announcements. Today’s CapGemini -Google partnership to sell Google Ap must have struck a nerve, as Microsoft sent out a lengthy and unsolicited response on the deal.
Slide 2: Here’s what Microsoft said via an emailed statement, attributable to a “corporate spokesperson: • “We believe competition is good for customers and the industry. That said, customers tell us that our solutions deliver the ease of use, reliability and security that enterprises need. This is validated in the strong reception we’ve seen to 2007 adoption and usage and by having achieved more than 90% enterprise agreement renewal in the fourth quarter of our last fiscal year. Our long history in meeting the complex needs of enterprise customers, a partner ecosystem that has grown 43% on the Office platform since last year and our current and future investments in the software + services arena will deliver even more flexibility to customers.”
Slide 3: • That was the “official” statement. Microsoft also suggested a list of “top questions that enterprises should ask when considering the switch to GAPE. Microsoft’s suggested list:
Slide 4: • “1. Google touts having enterprise level customers but how many “USERS” of their applications truly exist within the enterprise?
Slide 5: • “2. Google has a history of releasing incomplete products, calling them beta software, and issuing updates on a “known only to Google” schedule – this flies in the face of what enterprises want and need in their technology partners – what is Google doing that indicates they are in lock step with customer needs?
Slide 6: • “3. Google touts the low cost of their apps –not only price but the absence of need for hardware, storage or maintenance for Google Apps. BUT if GAPE is indeed a complement to MSFT Office, the costs actually become greater for a company as they now have two IT systems to run and manage and maintain. Doesn’t this result in increased complexity and increased costs?
Slide 7: • “4. Google’s primary focus is on ad funded search. Their enterprise focus and now apps exist on the very fringe and in combination with other fringe services only account for 1% of the company’s revenue. What happens if Google executes poorly? Do they shut down given it will them in a minimal and short term way? Should customers trust that this won’t happen?
Slide 8: • “5. Google’s apps only work if an enterprise has no power users, employees are always online, enterprises haven’t built custom Office apps – doesn’t this equal a very small % of global information workers today? –On a feature comparison basis, it’s not surprising that Microsoft has a huge lead.
Slide 9: • “6. Google apps don’t have essential document creation features like support for headers, footers, tables of content, footnotes, etc. Additionally, while customers can collaborate on basic docs without the above noted features, to collaborate on detailed docs, a company must implement a two part process – work together on the basic doc, save it to Word or Excel and then send via email for final edits. Yes they have a $50 price tag, but with the inefficiencies created by just this one cycle, how much do GAPE really cost – and can you afford the fidelity loss?
Slide 10: • “7. Enterprise companies have to constantly think about government regulations and standards – while Google can store a lot of data for enterprises on Google servers, there is no easy to use, automated way for enterprises to regularly delete data, issue a legal hold for specific docs or bring copies into the corp. What happens if a company needs to respond to government regulations bodies? Google touts 99.9% uptime for their apps but what few people realize that promise is for Gmail only. Equally alarming is the definition Google has for “downtime” – ten consecutive minutes of downtime. What happens if throughout the day Google is down 7 minutes each hour? What does 7 minutes each hour for a full work day that cost an enterprise?
Slide 11: • “8. In the world of business, it is always on and always connected. As such, having access to technical support 24/7 is essential. If a company deploys Google Apps and there is a technical issue at 8pm PST, Sorry. Google’s tech support is open M-F 1AM-6PM PST – are these the new hours of global business? And if a customer’s “designated administrator” is not available (a requirement) does business just stop?
Slide 12: • “9. Google says that enterprise customers use only 10% of the features in today’s productivity applications which implies that EVERYONE needs the SAME 10% of the feature when in fact it is very clear that in each company there are specific roles people play that demands access to specific information – how does Google’s generic strategy address role specific needs?
Slide 13: • “10. With Google apps in perpetual beta and Google controlling when and if they rollout specific features and functionality, customers have minimal if any control over the timing of product rollouts and features – how do 1) I know how to strategically plan and train and 2) get the features and functionality I have specifically requested? How much money does not knowing cost? • “I invite you to speak with customers, partners and analysts who can validate Office’s business model.”

   
Time on Slide Time on Plick
Slides per Visit Slide Views Views by Location